Privacy Policy

I. Processing of Personal Data

A. Processing of Personal Data When Using the Contact Form

If you enquire about our products or services, we will process the contact details you provide to us, primarily through the enquiry form. These include your first name, surname, telephone number and email address.

For what purpose?

We use these details to contact you and make further arrangements concerning the goods and services.

What is the legal basis?

The processing is based on Article 6(1)(b) GDPR - taking steps at your request prior to entering into a contract.

How long will we process the personal data?

If no further cooperation is established, we will process your data for no longer than 10 years after our last communication.

B. Processing of Personal Data in Connection with a Purchase

If you make a purchase from us, we will process the information you provide. This primarily includes billing information: first name, surname, address, telephone number and email address.

For what purpose?

We need to process your personal data in order to perform our contract, including delivering our goods or services to you. We will also use your contact details to communicate with you about the status of your order, any claims or complaints, and your enquiries.

We will also process personal data to comply with our statutory obligations, particularly for accounting and tax purposes and, where applicable, to handle claims and other matters.

What is the legal basis for processing the personal data?

The processing is based on Article 6(1)(b) GDPR - performance of a contract - and Article 6(1)(c) GDPR - compliance with our legal obligations.

How long will we process the personal data?

For the duration of the provision of our services and subsequently for 10 years after the last such service was provided or the goods were delivered.

C. Newsletters (Commercial Communications)

If you are a purchasing customer and did not opt out at the time of purchase, we will use your email address to send you our newsletters.

What is the legal basis?

This is permitted by Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, provided that you did not opt out at the time of purchase.

How long will we process the personal data?

For 10 years after your last purchase. You may unsubscribe at any time using the link in an email or by contacting us at info@hellocomp.cz.

D. Heureka - Customer Verified

In accordance with applicable legislation, the following wording has been prepared for inclusion in the terms and conditions: “We determine your satisfaction with your purchase through email questionnaires sent as part of the Customer Verified programme in which our online store participates. We send these questionnaires after every purchase unless, pursuant to Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, you opt out of receiving them. We process personal data for the purpose of sending questionnaires under the Customer Verified programme on the basis of our legitimate interest in determining your satisfaction with your purchase from us. For the distribution of questionnaires, the evaluation of your feedback and analyses of our market position, we use the operator of the Heureka.cz portal as a processor. For these purposes, we may provide it with information about the goods purchased and your email address. When email questionnaires are sent, your personal data is not transferred to any third party for that third party's own purposes. You may object to receiving questionnaires under the Customer Verified programme at any time by using the link in the questionnaire email to refuse further questionnaires. If you object, we will no longer send you questionnaires.” This wording is also available in the relevant terms and conditions (https://www.heurekashopping.cz/pro-obchodni-partnery/podminky-pouzivani/podminky-pouzivani-programu-overeno-zakazniky) and here: https://sluzby.heureka.cz/napoveda/overeno-faq/.

II. Who Has Access to the Data?

Your data will remain with us. However, certain companies and other persons working for us may have access to the data because they assist us with the operation of our online store. These include:

• the operator of the Shoptet e-commerce platform (Shoptet a.s., with its registered office at Dvořeckého 628/8, Břevnov, 169 00 Prague 6, Company ID No. 289 35 675, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, File 25 395);
• the company processing our accounting and taxes (CZSpeed.NET s.r.o.);
• companies involved in the dispatch of goods (Zásilkovna, PPL and Shoptet);
• companies involved in payment processing (Shoptet, Zásilkovna, PPL and Essox);
• our email service provider (Google);
• marketing service providers (Google, Seznam, Meta and MannTraffic);
• external contractors (self-employed persons) who assist us with operating the online store, dispatch, customer support or system administration and who have access to customers' personal data; we have entered into data processing agreements pursuant to Article 28 GDPR with all such contractors.

Your personal data may also be made available to the following additional entity:

• Arclight Digital s.r.o.

We process personal data only within the European Union.

III. What Else You Should Know

Our company has appointed a Data Protection Officer.

Our company does not make decisions based on automated processing or profiling.

If you have any questions regarding personal data, contact us at info@hellocomp.cz or call +420 777 488 433.

IV. Use of Cookies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website, or to another website that recognises them, on each subsequent visit.

Cookies perform various functions, such as enabling efficient navigation between pages, remembering your preferences and generally improving the user experience. They can also help ensure that online advertisements are better tailored to you and your interests.

We use the following cookies on our website:

• Strictly necessary cookies: these are required for the operation of the website. For example, they enable access to secure areas and provide other essential website functions. This category of cookies cannot be disabled.
• Analytics/statistical cookies: these enable us, for example, to recognise and count visitors and to monitor how visitors use the website. They help us improve the way the website works, for example by allowing users to find what they are looking for more easily. We use these cookies only with your prior consent.
• Advertising cookies: these are used to track preferences and enable the display of advertising and other content that best matches your interests and online behaviour. We use these cookies only with your prior consent.

Please note that third parties, including external service providers, may also use cookies and/or access data collected by cookies on the website.

Further information about cookies and an up-to-date list can be found through the individual web browsers, most commonly under Developer Tools.

Consent may be given using the checkbox in the cookie banner. You may subsequently refuse cookies in your browser settings or allow only selected types.

Further information about managing cookies in individual browsers is available at the following links:

• Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
• Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
• Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
• Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
• Opera - https://help.opera.com/cs/latest/security-and-privacy/

Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

V. Your Rights in Connection with the Processing of Personal Data

Among other rights, the GDPR entitles you to contact us and request information about which of your personal data we process, request access to the data and have it updated or corrected, and request the restriction of processing. You may request a copy of the personal data being processed, request the deletion of personal data in certain circumstances and, in certain cases, exercise your right to data portability. You may object to processing based on legitimate interests by contacting the Data Protection Officer:

Mgr. Václav Šmíd

Telephone: 776 661 186

Email: smid@milwen.cz

If you believe that we are not handling your data properly, you have the right to lodge a complaint with the Office for Personal Data Protection or to pursue your claims before a court.

These terms are effective from 1 August 2025.