Frequently Asked Questions (FAQ)

The nearest stop is Libeňský zámek (tram stop). Address: Zenklova 486/8, 180 00 Prague 8.

We recommend placing an order through our online store and waiting for confirmation that it is ready for collection. If you arrive without placing an order in advance, the goods may not be available or ready for collection.

If you have a problem with your device, call our technical support at +420 777 486 433.

If you need help with an order or have any other questions, contact us at +420 777 488 433.

All information about complaints and returns can be found on our Complaints and Returns page.

Although the website shows the computers as in stock, this refers to the availability of the components. Each computer is assembled only after an order has been placed. We keep only a limited number of pre-assembled computers at our store for immediate collection.

We start working on your computer after your order has been placed. If we do not have too many orders, your computer may be shipped the same day or the following day. During busier periods, delivery may take longer, but we usually ship within one week. If any problem or delay occurs, we will contact you immediately.

Every HelloComp gaming PC arrives fully assembled, tested and ready to use. Simply connect your monitor, keyboard and mouse – and you can start gaming immediately.

All HelloComp gaming PCs, except for the Gamer SE series, are built from new components. The Gamer SE series is the only range that uses refurbished and carefully tested components – always with an emphasis on quality and reliability.

Yes. If the configuration includes RGB/ARGB components, their lighting can be changed using the appropriate applications. The available settings may vary depending on the components used.

We always use at least two memory modules in our gaming PCs, for example 2x8GB instead of 1x16GB. This allows the memory to operate in dual-channel mode and provide higher performance. The configuration of individually sold used computers may vary.

Due to the current situation in the memory market, some configurations may also use non-RGB RAM. The memory used will always meet the specifications of the given configuration.

Unfortunately, you cannot track the status of your order online. If you would like to know the current status of your order, call us at +420 777 488 433 or e-mail us at info@hellocomp.cz.

Unfortunately, we do not offer cash on delivery. Due to previous negative experiences with customers failing to collect their orders or contact us, we have discontinued this option entirely and do not plan to reintroduce it.

If you are unsure which computer to choose, feel free to contact us. We will be happy to help you select the best configuration for your needs and requirements. You can call us at +420 777 488 433 or e-mail us at info@hellocomp.cz.

Unfortunately, no. Due to the number of products and the time required, we do not send individual photos of specific items. We provide the condition and important information for each product. All goods we sell are fully functional, tested and covered by the stated warranty.

No. Product photos on our online store are illustrative and may not show the exact item you will receive. Used goods may have different cosmetic signs of use. The stated condition of the product is always decisive. The device is fully functional, tested and covered by a warranty.

A charger may not be included with used phones and tablets. These are used products, and many customers already own a compatible charger. For devices that require a specific power adapter for normal use, such as laptops, the necessary power adapter is included.

Used goods may not include all original accessories or the original packaging. The package may contain only the device itself and the accessories required for normal use. Expect a complete package only for goods marked as "Opened". Even in such cases, disposable or consumable items may be missing.

Opened goods are generally complete, including the original accessories and packaging, although disposable or consumable items may be missing. Used goods may not include the original packaging or all accessories. In both cases, the device has been tested and is fully functional.

The warranty period may vary between products. The exact warranty period is always stated on the specific product page in our online store.

Please do not call. We do not handle trade-ins by phone. Please complete the form on our website or e-mail us at vykup@hellocomp.cz. This allows us to offer you an appropriate price and respond quickly.

No, a trade-in cannot be arranged by phone. We always recommend completing the form on our website. We cannot provide an immediate price over the phone because the product must first be properly evaluated.

Please do not call us regarding trade-ins. We receive a large number of enquiries and trade-in requests every day, so we need to process everything efficiently. A trade-in price will not be provided by phone. You must first complete the trade-in form or e-mail vykup@hellocomp.cz. This allows us to offer you an appropriate price and saves both your time and ours.

Yes, you can visit us in person without completing the form, but we recommend completing it in advance. If you arrive without it, the trade-in may not be processed or you may not receive a price on the spot. This could result in an unnecessary trip.

No, a trade-in without proof of identity is not possible. To conclude the purchase agreement, you must present an identity card, passport or driving licence.

We try to respond to every trade-in request as quickly as possible, but during periods of high demand, a response may take up to 14 days. We devote the necessary time and effort to each trade-in request to ensure that the product is valued correctly.

We apologise, but occasionally a trade-in request may take longer than usual. This delay may be caused by increased demand for trade-ins. We try to devote as much time as possible to each request to determine the correct price for both the customer and us as the seller.

If you submit a trade-in request with only a description such as "selling a gaming PC" or "selling a phone" without important information (e.g. capacity, model, graphics card, processor or memory in a laptop/PC), we cannot determine a price. We will therefore ask you for additional information, which may extend the processing time.

Unfortunately, the value of products decreases over time, especially in the case of electronics. We are a retailer and must also cover warranty costs and potential repairs. We do not purchase devices for personal use, but for resale, which affects the price we can offer.

If you do not live in Prague, that is not a problem. Once we agree on a price by e-mail, we will send you a purchase agreement to complete and include with the device. You can then send the device to our store. You can find the address here. We recommend using a courier service that allows easy door-to-door delivery. Please avoid services that leave parcels for collection at a post office, as we are unable to collect such shipments. Delivery directly to our store is required.

Once the goods arrive, testing usually takes approximately one week, although we often complete it sooner. The testing time depends on the type of device. Once testing is complete, we will transfer the money to the bank account specified in the purchase agreement.

We apply strict grading to graphics cards to offer our customers the highest possible quality. Each card undergoes thorough testing and evaluation, so you know exactly what condition it is in. This gives you confidence that the card will meet your expectations and that you are buying a verified product. Our grading standards are strict to ensure that customers receive only high-quality products.

Graphics card grading primarily evaluates the visual condition of the card, not its functionality. Cards are divided into categories based on their appearance – for example, minor scratches or other cosmetic imperfections. All cards are also tested to ensure full functionality and reliability.

New graphics cards come with a standard 24-month warranty (or longer depending on the manufacturer). Used graphics cards come with a 12-month warranty. The exact warranty period is always stated on the specific product page.

If you are unsure which graphics card to choose or find our wide range difficult to navigate, feel free to contact us. We will be happy to help you choose the model that best suits your gaming, work or graphics needs. Call us at +420 777 488 433 or e-mail us at info@hellocomp.cz. Together, we will find the solution that suits you best.

We are sorry if your new product does not work after purchase. We do not open or test new products before shipping, so unfortunately we cannot detect a potential manufacturing defect in advance. Please contact us as soon as possible and we will help you resolve the situation.

We try to process every complaint as quickly as possible. It usually takes up to 30 days, but whenever possible, we aim to resolve it sooner.

If the goods have been damaged, we may not be able to accept the return. If the product was damaged during shipping, please contact us as soon as possible.

Unfortunately, no. For hygiene reasons, headphones cannot be returned once they have been opened.

Proper packaging is essential. Use a sturdy box and sufficient protective material (bubble wrap, polystyrene, etc.) to prevent the goods from moving during transport. If the goods arrive damaged, we may unfortunately be unable to accept the complaint or return, so please take extra care when packaging them.