Complaints and Returns

If there is a problem with the goods, send them to us together with a description of the defect and the completed claim form.

1. Complete the claim form: Provide your contact details, order or invoice number and a description of the defect.
2. Describe the defect: Explain exactly what is not working and when the problem occurred. Photos or a video may speed up the assessment.
3. Enclose the information in the parcel: Put the form directly inside the shipment. Missing information may significantly delay processing.
4. Pack the goods carefully: Use a sturdy package and sufficient padding to prevent damage during transport.
5. Send directly to our address: Send the parcel only to the address listed on the Contact page.

If you wish to return the goods within the statutory period, enclose the completed form and prepare the goods safely for transport.

1. Complete the form: Provide your contact details, order or invoice number and the information needed for a refund.
2. Enclose the information in the parcel: Put the form directly inside the shipment. If you cannot print it, write the required information by hand.
3. Check the condition of the goods: Return the goods complete, without unnecessary damage and preferably in the original packaging.
4. Pack the goods carefully: If the parcel arrives damaged, the damage must be dealt with with the carrier.
5. Send directly to our address: Do not send the parcel to a collection point. Send it only directly to our address.